Data deletion

How to ask Serenos to delete your data.

How to ask

Send us a WhatsApp message with the words "DELETE MY DATA" from the number you used.

Or write to hola@serenos.es from the email of your purchase, with the subject "Delete my data".

What we delete

Your messages, your preferences, your consent to offers, and your number from our contact list.

What we keep

The purchase and payment records that the law tells us to keep for accounting. We delete them when that period ends.

When

We do it in one month or less, and we confirm it to you on the same channel.